Terms & Conditions
1. General Terms
Mexx.com.gr is an online store selling MEXX® CLOTHES AND ACCESSORIES via the Internet and the website https://mexx.com.gr/ of the physical MEXX store of Anthi Hadjipapas based in Nea Moudania, Halkidiki, VAT number 1654392 TAX OFFICE of Nea Moudania and contact details: Tel. +302373021269, email: firstname.lastname@example.org.
Mexx Fashion Store Greece reserves the right to unilaterally modify or renew the terms and conditions of navigation on its website and transactions made through its online store. It also undertakes to inform the website, of any change or addition to these terms. It also reserves the right, at any time, to change, adapt or discontinue any individual operation of this website.
2. Payment methods
Payment for your order at Mexx Fashion Store Greece can be made in the following ways:
a) Credit and Debit Cards in the safe environment of the National Bank of Greece. You do not have any additional charge from Mexx Fashion Store Greece for purchases by credit / debit card.
The charge on your card is recorded with the beneficiary Anthi Hatzipapa, the company that has created and operates mexx.com.gr. In case of refund from mexx.com.gr due to cancellation or refund of products, the account of the same credit / debit card that you used to pay for your order is credited.
The settlement of transactions with credit / debit cards at mexx.com.gr is done exclusively by the electronic trading system of the NATIONAL BANK. Upon completion of the online order at mexx.com.gr, you are transferred to the bank's environment, on a specially designed page and you are invited to enter your card details. These details are not made known to mexx.com.gr, and to anyone else, except the bank, which will process the financial transaction of your order.
The credit / debit card payment process is completely secure, and is covered by the most up-to-date security standards on the National Bank secure server with 128-bit encryption - the maximum available today.
b) Cash on delivery - payment in cash upon delivery. With the cash on delivery method, you pay in cash the total amount of your order upon receipt by the cooperating transport company.
In case of refund from mexx.com.gr due to return / change of products, a bank account will be credited, which you will indicate to us with an IBAN number. Any expenses charged to you by the bank to which your account belongs, will be charged to you.
According to Law L.4446 / 2016 article 69 § 2, documents to individuals (retail receipts) and professionals (invoices) over € 500 can not be paid in cash (or cash on delivery), but using any electronic means (credit / debit card, electronic wallet (PayPal), deposit in a bank account, etc.). COD as a payment method is not available for orders outside Greece.
3. Receipt of products
Mexx.com.gr sends you with courier companies - courier your orders where you request throughout Greece.
The exact amount depends on the amount of your order and is calculated automatically before you complete the registration of your order and after you have chosen the place of sending it. For orders from € 50 and up, shipping is free and the relevant option is displayed.
Shipments are made and shipped the same or the next business day of your order.
From the day of their shipment, the orders are delivered by the carrier to your place either in 1 extra day if you are in Attica or in the capitals of the Prefectures, or within 2 additional days in a different case. In the islands and in remote areas it may take an extra day to receive the order.
In cases where the destination of the order is remote or inaccessible by the cooperating courier companies, you will be consulted before sending it for the exact way of receipt. In this case, you have the option of receiving your order from the nearest station of the cooperating courier company at no extra cost, or delivering it to a remote or inaccessible place at an additional cost according to the current price lists of the cooperating company.
Our company takes all the necessary measures to validly update the availability of all products presented in our online store and for the timely delivery to you of the products you have ordered based on the above schedule. However, it is not responsible for any delays due to force majeure or events that are beyond its control. Examples include strikes, terrorist attacks, natural disasters, supplier problems and delays, government or legislative acts. In case of any delays, our company will make every effort to contact you and inform you about it and to consult with you about the new delivery or the delivery of another product.
4. Cancellations, returns and guarantees
a) Cancellations. If you have registered your order and it has not been sent to you yet, you can cancel it for any reason with a written request at mexx.com.gr.
If you have already paid for your order by credit card or PayPal account, your refund will be made directly to these accounts. In case you have paid for your order in a different way, your refund will be made by crediting your bank account which you will indicate with an IBAN number in your written request. In this case, if transfer costs arise, you will be charged. In any case, the refund will be made within 15 calendar days of your written request. Alternatively, the refundable amount can be kept as credit for your next order, if you wish.
b) Changes-Returns. Mexx.com.gr accepts product changes with the following conditions:
1) Your request for change is received in writing within 15 calendar days from the date of receipt.
2) The products are in their original packaging without them being tampered with and not being used.
3) The products are accompanied by the relevant sales document (eg receipt of retail sale).
4) You undertake the responsibility and the cost of returning the products to the following address: Anthi Hatzipapa, MEXX® CLOTHING AND ACCESSORIES TRADE, Ethn. Antistasis 8, 63200 Nea Moudania, Halkidiki
In case you have paid for your order by credit card or PayPal account, your refund for the products you return is made directly to these accounts. In case you have paid for your order in a different way, your refund will be made by crediting your bank account which you will indicate with an IBAN number in your written request. In this case, if transfer costs arise, you will be charged. In any case, the refund is made within 15 calendar days from the receipt of the products you return to the above address.
The amount to be refunded relates to the value of the products, excluding the shipping costs you charged at the first shipment.
c) Guarantee of perfect receipt. All orders are packaged in the best possible way, in order to ensure the safety of the products during transport. If, nevertheless, you receive any defective item, contact us within 2 working days from the date you received your order and mexx.com.gr will replace the items at no cost to you.
5. Intellectual Property Rights
All content on the website https://mexx.com.gr/, including images, graphics, photographs, drawings, texts, etc. are the intellectual property of MEXX® reserving all rights and are protected under the relevant provisions of Greek law, European law and international conventions. Any use, copying, registration, reproduction, distribution or processing of the content for any reason and in any way or means, without the prior written permission or approval of mexx.com.gr.
The names, images, logos and insignia that represent mexx.com.gr, are the exclusive trademarks and insignia of MEXX® and mexx.com.gr and are protected by Greek, EU and international trademark and industrial and trademark laws. intellectual property and unfair competition. In any case, their appearance and display on the websites mexx.com.gr should in no way be construed as a transfer or assignment of their license or right of use.
6. Limitation of Liability
Mexx.com.gr provides every possible effort for the best and timely service of the customers, but is not responsible for damages that may arise from the execution or non-execution of their order or for the untimely delivery of the goods in cases of force majeure . In no case is he responsible for any claims of legal or civil or criminal nature from visitors of the website or for acts or omissions of third parties in products available through the website.
Mexx.com.gr does not guarantee the availability of its products, but guarantees the timely information of its customers about their non-availability.
Mexx.com.gr takes care of the completeness and validity of the information published on the website mexx.com.gr, but maintains the reservation of any technical or typographical errors. In case a product has an unusually low price, without any special indication justifying it, please contact us before ordering the product.
The protection of your personal data is of paramount importance to us.
We declare that mexx.com.gr fully complies with the European Regulation 2016/679 (General Data Protection Regulation, GDPR) for the maximum guarantee of the protection of your personal data. The GDPR is the latest EU regulation laying down the conditions for the processing of personal data, in order to protect the rights and freedoms of individuals, and in particular the right to the protection of personal data.
Mexx.com.gr is not intended for children and minors under 16 years of age. If you are under 16 years old, you may use our website only with the participation and approval of a parent or guardian.
Purpose of Processing:
The collection and processing of your personal data is for the sole purpose of executing and supporting your orders, our communication with you and your best experience when using our website. More specifically:
1) Execution and support of your orders
In order to be able to manage your orders, execute them and support you after the sale, we need your following data:
Your e-mail address (email) in order to inform you about the progress of your order
Landline or mobile phone number in order to contact you regarding your order. In the case of a mobile phone, we also inform you with messages about the progress of your order.
Your name and surname in order for your order to be delivered to you and to serve you after the sale. If you request an invoice, we also need VAT, Tax Office and Profession for the issuance of the corresponding document.
The shipping address of the order in order to receive it at the place you want.
2) Send newsletters with news and offers (newsletter)
If you wish, you can subscribe to our newsletter (newsletter), to receive from us news, suggestions, offers and other updates about our products and services. Your registration is done with your free and clear consent either during the ordering process or by entering your email in one of the relevant forms on our website.
Creating a Member Account:
If you wish, you can create a member account on our website. By creating a member account you can make your purchases without having to enter your details every time. You can also track the progress of your current order online, look at your order history, and edit your wishlist.
To create a member account we need the same information that we ask for you and for the registration of an order and the purpose of processing them remains the same as the purpose for the execution and support of orders. Additionally, you need to enter a username and password to access your account only. You are solely responsible for maintaining the confidentiality and concealment of your password by third parties and in case of loss or leakage you must notify us immediately, otherwise we are not responsible for its use by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth). We also suggest you use not only letters and numbers but also symbols and its creation.
Payment Card Details (Credit, Debit Cards):
For the payment of your orders by credit or debit card, the registration of their data is done by your automatic transition to the safe environment of the banking institution and this data is never made known to us and therefore neither processed nor stored by mexx.com. gr.
Legal reasons for processing personal data:
We collect the personal data you share with us based on one or more of the following legal bases:
1) as required for the provision of the services you assign us and wish to receive from us and consequently the fulfillment of our contractual obligations in this context, for the proof of your orders, for the after-sales support, to contact you about your orders and generally where it is reasonably necessary or required to comply with legal or regulatory requirements, to resolve disputes, to prevent fraud and abuse or to impose terms and conditions
2) as required by our legitimate interests (or those of third parties), including our interests in providing innovative, personalized, secure and profitable services to our users and partners, unless your own interests or fundamental rights or fundamental freedoms dictate the protection of personal data override those interests.
3) as required for compliance with an obligation imposed by law, such as regulatory compliance for tax purposes
4) in accordance with the consent you provide under the specific conditions set by the legal framework, in order to receive updates on products, services, offers, etc.
Processing your data by third parties:
The information we receive from you is important. We will not exploit your information in any way or pass it on to third parties outside our company without your consent, except in the cases noted in this Policy. The access to your personal data is allowed only to our authorized persons-partners who are required to have access to serve the operational needs of the company.
In order to provide you with our services we will share your personal data with some third party companies, which act on our behalf (executors) providing us with transfer / distribution, hosting and bulk email services etc. in order to provide optimal service to you. Our company ensures the processing of your personal data by partners-third companies with conventional clauses limiting the purpose of processing and compliance with technical and organizational measures for the correct and secure processing of your personal data.
Regarding the data storage period, when the processing is required by the provisions of the applicable legal framework, your personal data will be stored for as long as the relevant provisions require. When processing under contract, your personal data is stored for as long as necessary for the performance of the contract and for the establishment, exercise, and / or support of legal claims under the contract.
For the purposes of promoting products and services (marketing activities), your personal data is kept until your consent is revoked. This can be done by you at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on the consent given in the period prior to its withdrawal.
Your rights regarding your personal data:
As a natural person, with the following rights, you have control over the processing of your personal data. Specifically, your following rights are recognized and guaranteed:
● Right to transparent information about how your personal data is collected and used
● Right of access to personal data
● Right to correct or modify personal data
● Right to delete your personal data
● Right to restrict the processing of your personal data
● Right to the portability of your personal data
● Right to object to the processing of your personal data
● Right to revoke your already given consent, ie to withdraw your consent at any time for processing based on consent. Withdrawal of consent shall not affect the lawfulness of the proceedings which were based on prior consent.
The above rights are restricted by law and may not have to be fulfilled by us under certain conditions (such as when there is a contract, obligation to process personal data required by law, public interest, in order to protect our legal interests, etc.).
To exercise any of the above rights you can contact us via email at email@example.com or by letter to our address.
In addition, you have the right to complain to the competent supervisory authority, Personal Data Protection Authority (APDPH): www.dpa.gr, 1-3 Kifissias Ave., Athens, PC 115 23, +30 210 6475600, firstname.lastname@example.org.
We are committed to protecting your information and have taken the necessary technical and organizational measures to protect your information from any loss, alteration, access or misuse. In any case, the way the internet operates and the fact that it is free does not allow anyone to guarantee that unauthorized third parties will never be able to violate the applicable technical and organizational measures by gaining access to and possibly using personal data for unauthorized and / or illegal purposes. We undertake that any violation of personal data is reported directly to the Personal Data Protection Authority and to individuals with direct information or public announcement.
Cookies are small text files, which are stored on your computer or mobile device. Cookies do not take up much space and are automatically removed when they expire. Some cookies expire at the end of your internet visit, while others are stored for a short time.
You may change your browser settings to delete or prevent cookies from being stored on your computer or mobile device without your express consent. The "help" section in your browser will provide you with information on how you can manage your cookie settings. See how this works for your browser at the following addresses:
Google Chrome: http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647
Mozilla Firefox: http://support.mozilla.com/en-US/kb/Cookies
Internet Explorer: http://support.microsoft.com/gp/cookies/en
By disabling cookies or revoking your consent, certain features of the website will not be available. In addition, the performance and functionality of the website may be affected.
8. User Obligations
The use of the website of mexx.com.gr must be done exclusively for legal purposes and in a way that does not restrict or prevent its use by third parties. The user is obliged to use the website in accordance with the law, good manners and these terms, and not to perform acts or omissions that are offensive in nature or that may cause damage or malfunction to it.
The user is charged with all any communication costs with our company. Examples are telephone and mail.
9. Dispute Resolution
More specifically, according to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution with the Alternative Dispute Resolution procedure (ADR) is now provided in its entirety. The European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single pan-union platform for electronic dispute resolution (platform ADR) available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.